From Dr. Tom's Desk
What’s the best telemedicine service for your value-based healthcare plan?
Your PCP’s own personal phone number.
Telemedicine services are marketing their product to you as a means of decreasing costs while they’re also marketing their services to your patients as a convenient way of accessing healthcare.
If your patients access their healthcare through anyone other than their PCPs, your costs are going to go up, not down. Ask your primes on the ground.
Incentivize your PCPs to give out their phone numbers and pick up those after-hours calls---give them skin in the game, don’t overload them with too many patients, streamline their IT tools.
But if your organization hasn’t got that far yet, for the love of heaven be circumspect when considering the usefulness of these telemedicine services.
If you don’t, you may be in for an ugly cost surprise.