From Tom's Desk
Uber Cuts Your Costs
Once again by reading this space, you're ahead of the curve.
Consider this the “You-Knew-Before-Anyone-Else” issue of Value-Based Transformations.
As reported here weeks ago, innovative Medicare Advantage organizations (MAOs) have been partnering with Uber to reduce their medical transport expenses and their no-show rates for medical appointments.
And here comes an until recently little-noted study that UberX reduces ambulance use.
People are taking UberX to the ER because it's cheaper than an ambulance.
Innovation from the bottom, up.
Buried in the study is a little tidbit that patients are also increasingly taking UberX to their medical appointments too.
It’s more reliable than the contracted medical transport mandated by CMS for Medicare Advantage plans.
Unsurpringly, Uber is not thrilled with the liability associated with this (not so) surprising source of customers.
But they might be a bit more thrilled if they get paid extra for it---at least that's what the Medicare Advantage/Uber pilot projects we discussed months ago are trying to prove.
At the very least though, if transportation is a problem for a patient and your contracted medical transport is providing terrible service, you might suggest that they take an Uber if they're feeling up to it.
You just might find a formal contract with the ride share of your choice is your next step to Medicare Advantage success.
And remember---you read it here first.