Q&A with Dr. Tom
You speak constantly about make care delivery more “efficient”. What is your most valuable tactic to accomplish this?
I created my own stable of highly skilled specialist collaborators.
They want to make sure they get a steady stream of business, I want my patients to get the best care asap. Ours interests align and I put that to use for my patients.
I took pains to develop professional relationships with excellent specialists across my spectrum of needs. I socialized with them when I could, came by and personally introduced myself to their office managers and staff. My staff was already exceptional, so it was no work at all to get them to cultivate personal relationships across the offices.
That way, when a patient needed to be seen, they got seen—fast. Sometimes I pushed the envelope and got pushback from my specialists, but it was always gentle. Specialists believe the best primary care clinicians are the ones who are smart enough to select them as their go-to resource in need. Once set in their minds, this story will generate a much more collegial, collaborative professional relationship—to the benefit of your patient’s care.